Legal
Complaints procedure
Draft for the design preview. The final procedure must be supplied or approved by White Hall Mortgages and, where applicable, its network.
Draft: to be replaced with the firm’s approved complaints procedure
Making a complaint
If you are unhappy with any part of our service, please tell us. You can contact us by phone, email or in writing. Contact details: to be confirmed
What happens next
We will acknowledge your complaint promptly, investigate it fairly and send you our final response within eight weeks.
The Financial Ombudsman Service
If you are not satisfied with our final response, or we have not responded within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service (financial-ombudsman.org.uk).